Replit Agent Can Now Troubleshoot Issues and File Support Tickets
ReplitReplit now lets users get help from Agent before opening a support ticket. Agent checks for active incidents, consults the documentation, and investigates known issues and platform limitations. Users on the Pro plan can have Agent submit a support ticket for them, including debugging details from their environment.
Key Takeaways
- Support now starts inside Agent, so users can ask for help without leaving the conversation where they build.
- Agent checks for active incidents as part of troubleshooting, alongside consulting documentation.
- Agent also investigates known issues or platform limitations to find a solution before a ticket is filed.
- Pro users can have Agent submit a support ticket for them, rather than filing one separately.
- Submitted tickets include debugging details from the user's environment, which Replit says means less time spent explaining the problem and more context for Support.
- Replit points to its support policy for availability and coverage; the entry names only Pro for ticket submission and does not state what applies on other plans.
Support Without Leaving the Conversation
Replit added a way to get help directly from Agent. The changelog entry is titled "Get support directly from Agent" and is filed under the Platform category. Agent can help with troubleshooting before a ticket is filed, without the user leaving the conversation.
Troubleshooting Before a Ticket Is Filed
When a user needs help, Agent runs a set of checks to find a solution. It checks for active incidents, consults documentation, and investigates known issues or platform limitations.
Ticket Submission on Pro
If the user still needs help and is on the Pro plan, Agent can submit a support ticket for them, including debugging details from the user's environment. Replit states that this means the user spends less time explaining the problem, and Support has more context to investigate.
The changelog links to Replit's support policy for details on availability and coverage. The entry mentions only Pro in connection with ticket submission; it does not state what ticket path, if any, applies on other plans.